This forward-looking session will challenge speakers and delegates to consider the changing face of retail. How will the growth of omni-channel retail transform the market? And, what do the disruptive trends and demographics of the future look like?

Chair: Karl Havard, Consumer Expert, PA Consulting Group

15.00 – 15.20   

Getting personal: translating consumer data and understanding into a personalised shopping experience 

Penny MacKintosh, Head of Category and Shopper Marketing, Graze
15.20 – 15.40

Considering challenges and opportunities in omni-channel retailing

Karl Havard, Consumer Expert, PA Consulting Group

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15.40 – 16.00

View from the convenience sector: anticipating future changes to the market, both positive and negative

Paul Cheema, Director, Malcolm's Stores Retail Ltd
16.00 – 16.15

Technology evolutions, innovations and revolutions: how start up technology can help the food industry respond to increasingly complex consumer needs

Markus Stripf, Co-founder, Spoon Guru

16.15 – 16.30

Headline trends, demographic groups and consumer demands driving growth

Josh Clifton, Client Manager, HIM Research and Consulting

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