With fast-developing technology a ubiquitous part of life and consumer demands changing almost daily, the ways in which customers and retailers interact are changing. What are the opportunities created by developments such as virtual reality and new delivery options? And, how can we ensure the heart of the retail business isn’t lost? 

Chair: Andrew Opie, Director of Food and Sustainability, British Retail Consortium

11.00 – 11.20           

The Internet of Things: how game-changing technology has the potential to transform the retail industry

Ritam Gandhi, Founder, Studio Graphene

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11.20 – 11.40   

Engaging with tech-savvy, time-poor customers in new and exciting ways: augmented reality, virtual reality, voice activated technology

Nick Carroll, Senior Retail Analyst, Mintel

11.40 – 12.00   

Maximising the human potential of your business: a heart-based approach

Andrew Isaac Thornton, Founder, Thornton's Budgen's and Heart in Business ltd

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12.00 – 12.15   

Introducing smart dietary management solutions: how technology can be used to innovate and respond to complex consumer diets

Markus Stripf, Co-founder, Spoon Guru

12.15 – 12.30   

Disruption in delivery: what does this mean for the future of retail and remaining competitive?

Gregor Tschurtschenthaler, Co-Founder, Convibo

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