WEDNESDAY 21ST NOVEMBER, GALLERY ROOM 9

This session will explore what the food and drink industry is doing to build trust with consumers, particularly in the post-GDPR environment and will also explore the importance of understanding your audience and ensuring you maximise opportunity to deliver the best customer experience.

Chair: Jane Milton, Food Industry Expert, JaneMilton.com

13.00 - 13.05

Introduction from the Chair

13.05 - 13.25

Impact of GDPR regulations and privacy requirements on the food and drink industry

Hellen Beveridge, Privacy Lead, Data Oversight

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13.25 - 13.45

Exploring how individualisation and personalised marketing can enhance the customer experience

Clare Downes, Founder, Monkhouse Food and Drink

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13.45 - 14.05

How to create a game changing customer experience

Jon Sharp, Director Brand Food and Beverage Development, Focused Service and All Suites EMEA, Hilton

14.05 - 14.25

The importance of accurate data to build trust and create a personalised shopping experience

Jim Dickson, Head of Retail, GS1 UK

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14.25 - 14.30

Q&A and close of session

 

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