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How Your Information Is Used

FM Global Ltd strives to develop useful internet services and websites that are safe, easy, and respectful of our customers. This website is maintained by FM Global Ltd. Our offices are located at Unit 410, Metal Box Factory, 30 Great Guilford Street, London, SE1 0HS, United Kingdom. You can also reach us by telephone on + 44 (0) 02 3735 5960.

Personal Data

Personal Data supplied is subject to the Data Protection Act 1998. FM Global Ltd will use this information to provide you with information about Food Matters Live and related FM Global Ltd products and services. We will never share your information with any third party.

Customer Definition

FM Global Ltd defines its customers as follows:

  • Event visitors
  • Event exhibitors and sponsors
  • Conference visitors
  • Enquirers
  • Speakers
  • Press
  • Other individuals with whom FM Global Ltd maintains business relationships or communications

Types of Information Gathered

There are two primary types of information provided by FM Global Ltd’s customers. The definitions and treatments of these types are as follows:

Financial Information - Payment information gathered during the selling of exhibition space, sponsorship and advertising, including but not limited to, company bank details, credit card numbers, financial institutions, and expiration dates - is considered Financial. This information is not distributed under any circumstance.

Professional Information - Data that customers provide to FM Global Ltd through various methods of communications with FM Global Ltd is considered professional information that is stored and managed for FM Global Ltd’s internal use. Professional data includes, but is not limited to, name, address, company name, company address, phone number, email address, as well as questions answered on survey or registration forms. Data captured during a customer's visit to the Food Matters Live website, as well as during a visit with another Food Matters Live customer, is also considered professional information and may also be stored for FM Global Ltd’s internal use. Professional information will not be shared with other organisations.

Opt Out

FM Global Ltd will accept, acknowledge and maintain any customer's request to opt-out of either future communication from FM Global Ltd.

FM Global Ltd will accept opt-out requests as follows:

  • By Sender: FM Global Ltd
  • By event: e.g. Food Matters Live
  • By Medium: mail, phone, email (or all)

Security

This site utilises a secure server to protect your financial and professional information. Secure server software is used to encrypt the information sent between your internet browser and our internet site. This ensures the security of your professional and financial transaction details when using this site. We follow strict security procedures in the storage and disclosure of information you have given to us and may, on occasion, request proof of identity before we disclose any professional information to you.

Cookies

Where a site is password protected it will use Cookies. Cookies are nothing more than a simple text file. They are not executable programs, and consequently it is impossible for a cookie to contain a virus, or any other application. Cookies are also very small, and you run no risk of filling your hard drive with too many cookies.

The FM Global Ltd cookie that is placed on your computer as a result of you registering on our site, foodmatterslive.com, contains only your unique reference number that is allocated by the registration process. This consists of a four digit number. There is no information in the Cookie that can identify you in a personal capacity. Furthermore, the Cookie is only valid when you access FM Global Ltd websites.

Any Queries/Questions

If you have any questions or concerns about your customer information or your request to opt-out of communications from FM Global Ltd, please contact us via email: info@foodmatterslive.com, telephone + 44 (0) 20 3735 5960, or fax + 44 (0) 20 3735 5968.

Email Addresses

This site recognises the home servers of visitors, but not their email addresses. Individually identifiable email addresses are not captured or stored unless they are provided. Persons who communicate with FM Global Ltd, and supply us with an email address, may receive future communications by email or telephone. Persons who do not wish to receive email messages may contact FM Global Ltd and ask to be removed; to do so, send an email to: info@foodmatterslive.com and specify your name, company name and email address. As such, FM Global Ltd supports the customer's right to "opt-out". Persons who request information about FM Global Ltd, and who supply us with their name and address will be added to our database to receive the requested information.

Disclaimer

No part of this website may be reproduced or transmitted by any means, electronic, mechanical, (including photocopying), recording or by any information storage and retrieval system, without prior permission from the copyright owners. FM Global Ltd website is published by FM Global Ltd, Unit 410, Metal Box Factory, 30 Great Guildford Street, London, SE1 0HS, United Kingdom.

This site may contain links to external sites. FM Global Ltd is not responsible for, and has no control over, the content of such sites. Information on this site, or available via hypertext link from this site, is made available without responsibility on the part of FM Global Ltd.

FM Global Ltd disclaims all responsibility and liability (including negligence) in relation to information on or accessible from this site.

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